Dealing with product tracking codes and customers requesting them is part of the routine for anyone selling online.
Especially nowadays, when online stores can sell and ship products to customers in any city in Brazil.
The main logistics services offer this feature to facilitate communication between businesses and customers.
One of the main logistics solutions in the country is Correios (the Brazilian postal service), which offers a code that allows customers to track their orders in real time, with status updates and delivery deadlines.
If you want to understand more about what a tracking code is, how to get one, and alternatives to Correios, check out our article.
What is a tracking code?
The tracking code is a combination of letters and numbers generated for each order, allowing you to track its shipping status until delivery.
The most common version is the code generated by the postal service, consisting of 4 letters and 9 numbers.
The codes are standardized and help facilitate the identification of shipped items.
How to find out which carrier a tracking code belongs to?
When making an online purchase, it’s common for the tracking code to be available on the website where the purchase was made and sent to your email.
Usually, along with the code, you’ll be able to see which carrier is handling the shipment.
Some stores even send a direct tracking link for each of their purchases.
If this isn’t the case for you and you still have questions, check out some ways to find out which carrier the tracking code belongs to.
Search for the tracking code online.
One of the quickest ways to find out which carrier is responsible for shipping your product is to search for the tracking code online.
Currently, there are websites that act as tracking aggregators, allowing you to track shipments from various different carriers.
One of the most popular options is https://rastreadordeencomendas.com/. To use it, simply access the website and look up your tracking code.
Where can I find the tracking code for the postal service?
When sending the item via mail, the postal service representative will provide the tracking code along with the payment receipt.
The tracking information will be located in the description, highlighted next to “item”.
What should I do if I lose my postal tracking code?
Those who are sending packages to their customers but lost the tracking code before delivering it still have options to recover it.
It will be necessary to return to the post office where the shipment was made and request a duplicate.
Here’s how to do it:
- Go to the post office where the shipment was made.
- At the service counter, ask for a duplicate.
- Inform them of the date and time of posting.
- Provide the postal code and CPF (Brazilian tax ID) of both the recipient and the sender. The post office may also ask for your RG (Brazilian national ID).
- Inform them of the shipping method.
- Receive the new tracking code.
What is the best alternative tracking platform?
Melhor Envio is one of the most complete tracking platforms on the market, with uncomplicated updates for your shipments.
The service aims to simplify shipping for online stores by integrating shipping from the main carriers in the market.
The platform has no monthly fees, offers a variety of integrations, includes free pickup, and generates shipping labels automatically.
Are you up to date on everything regarding tracking codes?
We hope our article has helped to clear up some of your doubts about the tracking code.